At Chowdhury Fertilizer, we are committed to delivering high-quality agricultural products and fertilizers that meet your expectations. If you’re not completely satisfied with your purchase, our Return & Refund Policy ensures a smooth and transparent resolution process.

1. 🔄 Return Policy

You may request a return within 7 days of delivery if:

  • The product received is damaged or defective
  • You received an incorrect item (wrong product, quantity, or packaging)
  • The item has a major manufacturing defect

To be eligible for a return:

  • The product must be unused, unopened, and in its original condition
  • All labels, seals, and packaging must be intact and unaltered

❌ Returns will not be accepted for:

  • Minor packaging or labeling variations due to batch differences
  • Issues related to product effectiveness if usage instructions were not followed
  • Damage due to improper storage, handling, or environmental exposure

2. 🔁 Exchange Policy

You can request an exchange within 7 days for:

  • Replacement of a defective or incorrect item
  • Exchange for a different product (subject to approval and stock availability)

📌 Note: Exchange is subject to stock availability. If we cannot fulfill the exchange request, we may offer an alternative product or a full refund.

3. 💰 Refund Policy

  • Refunds are processed within 7–10 business days after we receive and inspect the returned item
  • Refunds are issued via the original payment method
  • For Cash on Delivery (COD) orders, refunds are made via bank transfer or store credit, as per customer preference
  • Shipping charges (if applicable) are non-refundable unless the error was on our side

4. 🛠️ Warranty & Support

Chowdhury Fertilizer does not offer manufacturer warranties unless explicitly mentioned on the product page. However, we conduct thorough quality checks before dispatch. If you face any issues, our support team is here to help.

5. 📦 How to Initiate a Return or Exchange

To begin the process:

  • Email us at 📧 support@chowdhuryfertilizer.com within 7 days of receiving your order
  • Include your order number, reason for return/exchange, and clear photos of the issue (if applicable)
  • Our team will guide you through the next steps, whether it’s scheduling a pickup or sending the item back manually

If you have any questions or concerns, feel free to reach out. We’re here to help!